For a better connection experience, please make sure you have turned off Air Link and enabled unknown sources.
1 - Open the up to update Oculus app on your VR-READY PC.
To avoid unstable, lag, or even unsuccessful connection, please allow unknown sources.
STEP 1 ：Select Settings in the left menu.
STEP 2 ：Select the General tab. Next to Unknown Sources.
STEP 3 ：Confirm to allow content from unknown sources.
2 - Turn on your Quest 2 or Quest with up to date soft ware.
3 - Plug your DESTEK Link Cable into a USB 3.0 port on your PC, and then plug the other end into your headset.
4 - A message displays in VR prompting you to Allow access to data. Select Allow If you mistakenly select 'Not Now', you must unplug your USB cable from the Quest and plug it back in.
5 - When prompted to Enable DESTEK Link Cable, select Enable to begin remote rendering using DESTEK Link Cable.
For more support, please contact DESTEK Customer Service by the email:
support@destekvr.com
- Software Requirements
-
To use DESTEK Link Cable, you need the Oculus PC app. Once you've downloaded the PC app, make sure that the Oculus PC software version
is up to date and your Quest is running the latest operating system. More information on setup can be found in here:
https://support.oculus.com/articles/headsets-and-accessories/oculus-link/oculus-link-compatibility
- How do I use DESTEK Link Cable to connect my Quest 2 or Quest to a computer?
-
If you'd like to use DESTEK Link Cable to connect your Quest to a PC, please start by reviewing our DESTEK Link Cable compatibility article.
Confirm the following:
Your PC meets the recommended specs.
You're using a high-quality USB cable capable of supporting data and power.
Your Oculus software is up to date on both your PC and your Quest.
If you're unable to enable DESTEK Link Cable:
1.If you don't see Add Quest as the device on the PC software:
log out of the PC software and log back in.
2.If you don't see the Enable Link pop-up on the PC software:
log out of the PC software and log back in.
3.If you don't see the Enable Link option under Settings on Quest:
completely power off the headset and restart.
Once you've confirmed these requirements, you can begin using your Quest with Link. To do so:
1.Open the Oculus app on your PC.
2.Turn on your Quest 2 or Quest.
3.Plug your USB 3 cable into a USB 3.0 port on your PC, and then plug the other end into your headset.
4.A message displays in VR prompting you to Allow access to data. Select Deny. If you mistakenly 'Allow' the prompt, you must unplug your USB cable from the Quest and plug it back in..
5.When prompted to Enable DESTEK Link Cable, select Enable to begin remote rendering using DESTEK Link Cable.
If you have issues using or setting up DESTEK Link Cable, please reach out to our support team by Support@destekvr.com
- I'm experiencing performance issues with DESTEK Link Cable after adjusting my graphics preferences.
-
DESTEK Link Cable allows you to fine tune your graphics preferences via the Oculus desktop app. As a general rule, the more you crank up display options like refresh rate and render resolution, the more the overall performance of Link can be negatively impacted.
If you find that DESTEK Link Cable looks choppy (screen stuttering, frames dropping, etc) try the following:
1.Open the Oculus app on your Computer.
2.Click Devices on the left side of the app.
3.Click Quest and Touch.
4.Click Graphics Preferences.
5.Click Reset to default.
6.Click Save and Restart
Keep in mind, if you've previously adjusted any settings for Link with the Oculus Debug tool (including Encode Bitrate, Encode Resolution Width, Pixel Per Display), changing the graphics settings above can negatively impact your performance.
To fix this, set all numerical values you changed to '0' (zero) and then restart the Oculus Desktop app.
If you're still having trouble with Link after making the above adjustments, please reach out to our support team by Support@destekvr.com
- Transfer Speed is not as expected
-
5 Gbps is the theoretical speed with USB 3.0, there may be other factors that may affect the real transfer speed. Simply switch the setting to Better performance and select OK. You will probably be prompted to restart the computer, and after you do, you should start to see substantially faster transfer speeds.
- Disconnection
-
Use the velcro tabs to tie the link cable to the headset for a more robust connection and to reduce cable strain. Also, watch the tutorial video on properly setting up the link cable in order to prevent the disconnection issue.
Usually, disconnection resolves when Air Link is turned off on your headset and the Unknown Resources Option is turned on on your PC.
- What can I do if the suggestions aren't helpful?
-
Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- Can I use the Glasses Spacer With the Facial Interface?
-
Yes, you can install them together as shown.
- What Can I Do If the item is defective?
-
Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- How long does it take to charge the power bank?
-
- Standard charging takes about 3.5 hours to 100%.
- Fast charging is not supported.
Charge time varies with the power source and environmental factors; actual results will vary.
- How long can the power bank last while charging your headset?
-
R- Up to 1.5 hours when headset at 50% battery life
Extended battery life varies by use, configuration, game intensity, sound volume, wireless connection, and many other factors; actual results will vary. The headset battery life will still decrease slowly after plugging in the power bank while you playing intensive games.s
- Can I use a fully charged power bank to immediately boot up a dead headset?
-
Even the power bank is fully charged, it won't be able to boot up your headset immediately because it would take 4% of the battery life of your headset to boot the Oculus Quest 2 when it shows low battery life on your Quest 2.
For optimum and best-extended playtime, use your power bank when your Oculus has about 50% of battery life. Battery life varies by use, configuration, and many other factors; actual results will vary.
- What can I do if there are missing parts or the item is defective?
-
Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- What Can I do If the Side Clips Are Broken?
-
1 - Check your package to find backup side clips if you break them when you first install them.
2 - Note that the "L" and "R" print on the side clips before installing them.
3 - Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- Why My Headset Randomly Turns Off With the Silicone Face Cover Installed?
-
1 - Check your Silicone Face Cover to see if it's blocking any sensors on the headset.
2 - Adjust the Silicone Face Cover so that it won't turn your headset off.
- What Can I do If the Side Clips Are Broken?
-
1 - Check your package to find backup side clips if you break them when you first install them.
2 - Note that the "L" and "R" print on the side clips before installing them.
3 - Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- Why My Headset Randomly Turns Off With the Silicone Face Cover Installed?
-
1 - Check your Silicone Face Cover to see if it's blocking any sensors on the headset.
2 - Adjust the Silicone Face Cover so that it won't turn your headset off.
- What Can I do If the Side Clips Are Broken?
-
1 - Check your package to find backup side clips if you break them when you first install them.
2 - Note that the "L" and "R" print on the side clips before installing them.
3 - Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- Why My Headset Randomly Turns Off With the Silicone Face Cover Installed?
-
1 - Check your Silicone Face Cover to see if it's blocking any sensors on the headset.
2 - Adjust the Silicone Face Cover so that it won't turn your headset off.
- What can I do if there are missing parts or the item is defective?
-
Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- I'm having trouble with charging my Oculus Quest 2.
-
- It would take about 3% of the headset's battery to start your headset. Even a fully charged Elite Strap couldn't immediately boot up your headset when your headset is completely drained or at a low battery level. Therefore, when you use the Elite Strap to charge your headset, we recommend not using your headset immediately but waiting 15-20 minutes to let your headset have enough power before using it to play games.
- To ensure a secure and stable connector between your Elite Strap and your Oculus, use the included velcro tab to tie the charging cable to the headset for a more robust connection.
- Once the Elite Strap is connected to your headset, it will constantly charge your headset unless your headset is fully charged. So, before using the Elite Strap to charge your headset, we would recommend charging your headset and Elite Strap individually instead of charging and discharging your Elite Strap concurrently, which may cause your Elite Strap to charge slowly or not charge completely.
- When charging, ensure your charging cable is connected to your headset properly. If you're not sure, unplug your charging cable from the headset, then plug it back in.
- Make sure the LED light on the side of your headset is lit while charging. If the LED light is not lit Orange or Green, your headset is not being properly charged.
- Your headset battery may be too hot and may need to cool down before charging. Turn your headset off or put it in sleep mode to cool down.
However, if you still find our suggestions aren't helpful to you please reach out to us by support@destekvr.com
- How Can I Wear It Comfortably?
-
1. Place the headset with the strap on your head and ensure the rear brace is cradling the back of your head.
2. Tighten the top strap so it's supporting the weight of the device.
3. After the top strap is supporting the weight of the device and the rear brace is cupped around the base of your head.
4. Adjust the side straps to loosen or tighten until the headset fits snugly and comfortably.
5. Adjust the strap's plastic casing 45° upwards and pull down the rear brace to relieve the pressure on your cheeks.
- How long does it take to charge the battery?
-
Standard charging takes about 3.5-4.5 hours to reach 100%. (Input: 5V/1.3A)Fast charging is not supported.
Charging time varies depending on the power source and environmental factors; actual results will vary.
- What charger or power cable should I use with my Elite Strap with Battery?
-
We strongly recommend that you only use the USB-C charging cable and power adapter that was included with your Quest 2 headset to charge the Elite Strap With Battery. Other chargers may damage the battery or headset
- How long can the battery last while charging your headset?
-
Up to 2.5 - 3.5 hours (Output: 5V/1.3A)
Extended battery life varies by use, configuration, game intensity, sound volume, wireless connection, and many other factors; actual results will vary.
The headset battery life might still decrease slowly after plugging in the battery while you are playing intensive games.
- When the headset is not in use, can I charge the Elite Strap while it is plugged into the headset?
-
Yes, but it will charge your headset very slowly. Due to the property of the battery in the Elite Strap, it won't charge at the same speed (about less than half) when the Elite Strap is being charged compared to when it's not. Therefore, we suggest charging them individually
- Is it a "play and charge" battery? When I'm playing the headset, can I use the Elite Strap to charge my headset while I'm also charging the Elite Strap?
-
No, we are sorry that the battery of the head strap couldn't keep it charged up while the headset is draining its battery. It may accelerate the battery aging process of the battery if you were to charge it and use it to charge your headset at the same time
- Issues with a Link cable and Elite Strap with Battery.
-
The Elite Strap With Battery doesn't support “pass-through” of Link data. The Link cable can power the Elite Strap, but you won't be able to access your PC content library through it. To use the Link cable to access your PC library, unplug the Elite Strap With Battery cable from your headset and plug the Link cable into the Quest 2's USB-C port.
- What can I do if there are missing parts or the item is defective?
-
Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- How long does it take to charge the power bank?
-
- Standard charging takes about 2-3 hours to 100%.
- Fast charging is not supported.
Charge time varies with the power source and environmental factors; actual results will vary.
- How long can the power bank last while charging your headset?
-
- Up to 2- 3 hours when headset at 50% battery life
Extended battery life varies by use, configuration, game intensity, sound volume, wireless connection, and many other factors; actual results will vary. The headset battery life will still decrease slowly after plugging in the power bank while you playing intensive games.
- Can I use a fully charged power bank to immediately boot up a dead headset?
-
Even the power bank is fully charged, it won't be able to boot up your headset immediately because it would take 4% of the battery life of your headset to boot the Oculus Quest 2 when it shows low battery life on your Quest 2.
For optimum and best-extended playtime, use your power bank when your Oculus has about 50% of battery life. Battery life varies by use, configuration, and many other factors; actual results will vary.
- What can I do if there are missing parts or the item is defective?
-
Reach out to support for free replacement or a returnless refund by Support@destekvr.com
- How long does it take to charge the power bank?
-
- Standard charging takes about 2.5 - 3.5 hours to 100%.
- Fast charging is supported.
Charge time varies with the power source and environmental factors; actual results will vary.
- How long can the power bank last while charging your headset?
-
- Up to 1 - 2 hours when headset at 50% battery life
Extended battery life varies by use, configuration, game intensity, sound volume, wireless connection, and many other factors; actual results will vary. The headset battery life will still decrease slowly after plugging in the power bank while you playing intensive games.
- Can I use a fully charged power bank to immediately boot up a dead headset?
-
- Even the power bank is fully charged, it won't be able to boot up your headset immediately because it would take 4% of the battery life of your headset to boot the Oculus Quest 2 when it shows low battery life on your Quest 2.
For optimum and best-extended playtime, use your power bank when your Oculus has about 50% of battery life. Battery life varies by use, configuration, and many other factors; actual results will vary.
- What can I do if there are missing parts or the item is defective?
-
- Reach out to support for free replacement or a returnless refund by Support@destekvr.com
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