1. Pay attention to the instructions printed on the case.

2. Once installed according to the instructions, push the bottom part of your battery case towards your iPhone a bit deeper for a firm and strong connection.

3. If the issue persists, take out your iPhone and thoroughly clean the charging port of your iPhone using some Q-tips with a bit of alcohol to remove any blockage inside it.

1 - ensure a secure and stable connector between your battery case and your iPhone, if the charging port is dirty, an accessory not supported message may appear when installing your phone to the battery case, so you may please use the included tools to clean your iPhone charging port.

2 - use an Apple-certified cable when charging your battery case and iPhone together or it may show the accessory is not compatible with the phone.

3 - try to push the bottom part of the battery case towards your iPhone charging port a little deeper for a full insertion to prevent disconnecting from the battery case.

1 - Ensure a secure and stable connection between your battery case and your iPhone, please make sure the charging port of your iPhone is clean and when install your phone, try to push the bottom part of the battery case towards your iPhone charging port a little deeper for a full insertion to prevent disconnecting from the battery case.

2 - Turn off assistive touch before connecting your iPhone to your car via CarPlay

3 - Start your car, then make sure that Siri is on.

Connect your iPhone to your car:

If your car supports CarPlay with a USB cable, plug your iPhone into the USB port in your car. The USB port might be labeled with a CarPlay icon or a smartphone icon.

If your car supports CarPlay both wirelessly and with a USB cable, plug your iPhone into the USB port in your car. An alert on your iPhone will offer to connect you wirelessly on your next drives.

If your car supports only wireless CarPlay, press and hold the voice command button on your steering wheel. Make sure that your stereo is in wireless or Bluetooth mode. Then on your iPhone, go to Settings > General > CarPlay, and select your car. Check your car manual for more information.

When charging, ensure your lightning earphones connector is connected to your battery case properly. If you're not sure, unplug the connector from the case, then plug it back in and try a different side.

No. The designed chip in the battery case gives charging priority to your iPhone, meaning only when your iPhone is fully charged, then the battery case will begin to charge itself. It may take a while for the first light reaches to the second light because your iPhone may not have reached full battery capacity.

The designed chip in the battery case gives charging priority to your iPhone, meaning only when your iPhone is fully charged, then the battery case will begin to charge itself. It may take a while for the first light reaches to the second light because your iPhone may not have reached full battery capacity.

The best way to max out the charging capability is to turn the battery-saving mode on and use Wi-Fi as well as place your phone in a cool environment without apps running in the background.

Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, the software might limit charging by a certain percentage to protect your battery from overcharging. But your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location and charging again. The best-working temperature for this battery case is 10~45°C or 50~113°F.

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